“You‘ve got to start with the customer experience and work back toward the technology – not the other way around.” -Steve Jobs (Wikiquote)
Continue reading “Bringing the WOW Customer Experience to IT (Part 2)”
Category: Editorial
Opinion and editorial articles.
New Year, New Website: SILVERCOMPUTER.NET
I’m happy to announce the launch of our new website: https://silvercomputer.net
To better understand the improvements featured on our new site, we should first take a moment to discuss some of the failings of the old website: http://silverleafcs.com
Continue reading “New Year, New Website: SILVERCOMPUTER.NET”
What is Project Fi?
Project Fi is a new mobile phone carrier offering from Google. Since I signed up for the invite-only service back in March 2015, Project Fi has become available to the general public, and has emerged as a cost-effective and reliable alternative to traditional carriers like AT&T and Verizon.
If you’re in the market for a new Android phone, and you aren’t completely happy with your current mobile plan, then Project Fi is probably worth a look.
Buying a New Computer: a Guide (Updated)
Buying a computer is no easy task, and with the cost of many of the machines out on the market today, you want to make sure you’re making the right purchase so you don’t blow your money on something that stops working for you within a year.
Email Sucks!
How we use (or misuse) email can have a big effect on our personal and professional well-being.
The CIA Trusts the Cloud, and So Should You
Cloud Computing is Secure, Proven Technology with High Adoption Rates
If you’re nervous about cloud computing, you’re not alone. A new report on IT decision makers shows enterprise trust in cloud security at its lowest — yet they’re flocking to use it.
Continue reading “The CIA Trusts the Cloud, and So Should You”
Bringing the WOW Customer Experience to IT (Part 1)
For the past five years I’ve been living a double life. In addition to working on my IT consulting and computer support business, I’ve also worked for Trader Joe’s as a Merchant (which is sort of like being a pirate ship-themed assistant store manager who delivers “WOW Customer Experience”).
Recently, I decided to quit my “day” job at TJ’s to pursue an IT career full time. It was a tough decision that I’d been debating for a long, long time, but finally I took the plunge.
Continue reading “Bringing the WOW Customer Experience to IT (Part 1)”
They’re Not Searching; They’re Going to Yelp
“When people want to find a place to go to dinner, they’re not searching; they’re going to Yelp.”
– Steve Jobs, Apple Chairman and CEO (April 8, 2010)
I don’t always begin a blog post with an iconic quote from the visionary Steve Jobs, but when I do, it’s because I think that the guy was really on to something. Continue reading “They’re Not Searching; They’re Going to Yelp”
Net Neutrality, Technology, and the Democratization of Knowledge
Net neutrality is the issue at the center of debate over the fate of the Internet. Tech giants like Facebook and Netflix are battling with service providers like Comcast and Verizon over “fair use” of that precious Internet resource: bandwidth.
It’s easy to forget that the Internet wasn’t always congested with millions of kitten videos and other bandwidth-hungry forms of streaming entertainment, and at one point it’s main usage was actually for sharing information. Continue reading “Net Neutrality, Technology, and the Democratization of Knowledge”
Hijacking Home Appliances
While much attention in the media has rightly focused on the theft of credit card information at large retail operations such as Target and Micheals, other security breaches have been underreported. One particular and unexpected example is the hacking of home devices other than laptops, desktops, and tablets.