Step 1: Basic Email Rules
Use professional salutations. Don’t use laid-back, informal expressions like, “Hey you guys,” “Yo,” or “Hi folks. It is good practice to avoid shortening anyone’s name. Say “Hi Michael,” unless you’re certain he prefers to be called “Mike.” Use Hi or Hello instead.
Continue reading “Email Etiquette Guidelines – Best Practices”
We expected to find a few things wrong when we started working with a client who was running a 15-year-old server.
Continue reading “CASE STUDY: Main Server Crash!”
Client Name: Dr. R.
Service Details: Business client, on-site consult, on-site/remote project
Problem and Request: A dental practice with 20 workstations and a legacy practice management software application needed some extra help. We met with the doctor to learn more about his IT environment, discover tech pain points, and help determine which technology solutions could contribute to his immediate and long term business goals.
Continue reading “CASE STUDY: Dental Office Software Upgrade”
I’m happy to announce the launch of our new website: https://silvercomputer.net
To better understand the improvements featured on our new site, we should first take a moment to discuss some of the failings of the old website: http://silverleafcs.com
Continue reading “New Year, New Website: SILVERCOMPUTER.NET”
Client Name: Shelley S.
Service Details: Business client, on-site support
Problem and Request: A home based business with a legacy CAD (computer-aided design) application needed to replace their old computers with new desktop PCs, and was looking for a better shared storage solution and network upgrade.
Continue reading “NAS Shared Storage for Home Office”
At today’s Forecast 2016 event in San Francisco, the company behind the popular sales and CRM platform Base announced a new add-on product: Apollo.
Continue reading “Base Announces Apollo Sales Science Platform”
Client Name: Frank A.
Service Details: Business client, on-site consult, on-site support
Problem and Request: Client needed help with network connection problems, printing, FileMaker Pro, backups, anti-virus, and access controls for staff members for a local dance studio.
Continue reading “Business Network Troubleshoot and Security Audit”
Client Name: Veronika K.
Service Details: Business client, on-site consult, on-site support, remote support, remote consult
Problem and Request: Client is an executive assistant that needed help with keeping her boss’s personal and business affairs organized, secured, and easy to use. The status quo of using a mix of personal Gmail and iCloud accounts was difficult to work with, fragmented, and insecure.
Continue reading “Google Apps for Executive Assistant and Boss”
For the past five years I’ve been living a double life. In addition to working on my IT consulting and computer support business, I’ve also worked for Trader Joe’s as a Merchant (which is sort of like being a pirate ship-themed assistant store manager who delivers “WOW Customer Experience”).
Recently, I decided to quit my “day” job at TJ’s to pursue an IT career full time. It was a tough decision that I’d been debating for a long, long time, but finally I took the plunge.
Continue reading “Bringing the WOW Customer Experience to IT (Part 1)”
I am proud to announce that Silverleaf Computer Services is now a full-fledged member of the Sherman Oaks Chamber of Commerce! Continue reading “Joining the Sherman Oaks Chamber of Commerce”