CASE STUDY: Internet Crashed, Camera System Hacked
The problem began suddenly, and right in the middle of the COVID-19 shutdown in May 2020. We received a help desk support request from the client, who reported that the …
CASE STUDY: Fast-growing Startup, Spotty Wi-Fi
A software startup company with 25 users (and growing) had a network consisting of wireless devices including MacBook laptops, mobile phones, Chromecast devices, and Apple TVs. All of these devices …
CASE STUDY: Employee Password Compromised by Phishing Attack
What is a phishing attack? A phishing attack, or a phishing scam, is when a criminal sends an email pretending to be someone (ex. the CEO of your organization) or something …
CASE STUDY: Main Server Crash!
We expected to find a few things wrong when we started working with a client who was running a 15-year-old server.
CASE STUDY: Encrypting Ransomware Hits Small Business
Client Name: (business name removed) Service Details: Business client, on-site consult, on-site support Problem and Request: Client reported that they were seeing “ransom” messages appear on their computers, and that …
CASE STUDY: Dry Cleaner Network
A big dry cleaning business was having serious problems with network outages.
CASE STUDY: Dental Office Software Upgrade
Client Name: Dr. R. Service Details: Business client, on-site consult, on-site/remote project Problem and Request: A dental practice with 20 workstations and a legacy practice management software application needed some …
CASE STUDY: Google Apps for Executive Assistant and Boss
Client Name: Veronika K. Service Details: Business client, on-site consult, on-site support, remote support, remote consult Problem and Request: Client is an executive assistant that needed help with keeping her …
