Client Name: Dr. R.
Service Details: Business client, on-site consult, on-site/remote project
Problem and Request: A dental practice with 20 workstations and a legacy practice management software application needed some extra help. We met with the doctor to learn more about his IT environment, discover tech pain points, and help determine which technology solutions could contribute to his immediate and long term business goals.
Category: Case Study
Client success story articles.
Encrypting Ransomware Hits Small Business
Client Name: (business name removed)
Service Details: Business client, on-site consult, on-site support
Problem and Request: Client reported that they were seeing “ransom” messages appear on their computers, and that they couldn’t access files because they had been locked by a virus. They needed help restoring access to their files and securing their IT environment.
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NAS Shared Storage for Home Office
Client Name: Shelley S.
Service Details: Business client, on-site support
Problem and Request: A home based business with a legacy CAD (computer-aided design) application needed to replace their old computers with new desktop PCs, and was looking for a better shared storage solution and network upgrade.
Business Network Troubleshoot and Security Audit
Client Name: Frank A.
Service Details: Business client, on-site consult, on-site support
Problem and Request: Client needed help with network connection problems, printing, FileMaker Pro, backups, anti-virus, and access controls for staff members for a local dance studio.
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Google Apps for Executive Assistant and Boss
Client Name: Veronika K.
Service Details: Business client, on-site consult, on-site support, remote support, remote consult
Problem and Request: Client is an executive assistant that needed help with keeping her boss’s personal and business affairs organized, secured, and easy to use. The status quo of using a mix of personal Gmail and iCloud accounts was difficult to work with, fragmented, and insecure.
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Large Home Wireless Network Upgrade
Client Name: Levi H.
Service Details: Home client, on-site consult, on-site support
Problem and Request: Client needed help with spotty WiFi signal in a 3,400 square foot home, general network connectivity issues, problems with streaming media.
Replacing Failed iMac Drive Plus Upgrades
Client Name: Monica F.
Service Details: Home client, in-shop support
Problem and Request: Client had an iMac that was a few years old and was failing to boot to the OS X desktop, and she did not have a backup copy of her data.
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Media Professional Builds a New Custom PC
Client Name: John J.
Service Details: Home client, in-shop project
Problem and Request: Professional graphics and sound editor needed a powerful PC to run graphics-intensive apps like Adobe Premier and Adobe Photoshop (plus occasional 3D gaming) using the latest available CPU, RAM, graphics, and storage.
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Problems with Dell Studio XPS Windows PC
Client Name: Catherine Z.
Service Details: Home client, in-shop support, on-site support
Problem and Request: Client needed help with freezing/boot/crashing issues on her Dell Studio XPS 435t.