Bringing the WOW Customer Experience to IT (Part 1)

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For the past five years I’ve been living a double life. In addition to working on my IT consulting and computer support business, I’ve also worked for Trader Joe’s as a Merchant (which is sort of like being a pirate ship-themed assistant store manager who delivers “WOW Customer Experience”).

Recently, I decided to quit my “day” job at TJ’s to pursue an IT career full time. It was a tough decision that I’d been debating for a long, long time, but finally I took the plunge.

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