Service Plans

Managed IT service, support, and maintenance plans

Just like larger companies, small-to-medium sized businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources needed to support this increasingly complex IT environment may not, and many small businesses fall behind as their limited IT resources become quickly overwhelmed.

With a Service Plan, we take on the role of your managed IT service provider (MSP), and help you stay ahead of the technology curve. We provide ongoing IT support for your computers, networks, and critical data through proactive (not reactive) service and regular maintenance – allowing you to focus on your business.

Here are some of the reasons to use a Service Plan:

  • Improved security
  • Proactive approach to IT problems
  • Better uptime
  • Gain access to newer technologies
  • Cost savings over in-house IT
  • Peace of mind
  • Free internal staff for strategic work
  • Tap into cloud solutions
  • Lack of internal IT
  • Handle remote office IT

Are you still relying on “break-fix”?

Better than break-fix. Instead of following the old-school method of “break-fix” service (which literally means waiting until the network, desktops, server, data backups, or other critical systems break, and then scrambling to fix them), we can help you take a more proactive and value-added approach to managing your technology with a Service Plan.

Proactive, value-added IT management. Relying on break-fix service increases the risk of costly downtime for your business. Another problem with break-fix service is that it doesn’t add any extra value or productivity/efficiency improvements to your business – it simply keeps the ship afloat. With a Service Plan, the daily operation and support of your IT infrastructure will be under control, freeing resources for more valuable IT projects that can improve business efficiency and competitiveness.

More reliable IT systems. Today, no business can really afford the risk and uncertainty of relying on break-fix maintenance service because your business is too dependent on having a reliable IT system. With a Service Plan, you’ll receive monthly status reports showing the health of your systems and any potential problem areas. Service Plans enable us to reduce your risk of downtime and data loss, complete critical maintenance tasks such as updates and backups, and prevent costly tech problems before they start.

Advanced security and data protection. A company that relies on break-fix service is not receiving the ongoing attention required to protect it’s sensitive business data against the growing volume and sophistication of cyber attacks. With a Service Plan, we can help you establish and enforce IT security best practices, protecting your data against unauthorized access.

Why trust Silverleaf as your Managed IT Service Provider?

Special hourly rates, simple pricing. Many managed IT service providers don’t support small businesses, or they may only offer expensive, “one size fits all” support packages. Our clients can pick the Service Plan subscription that matches their unique support requirements: with special hourly support rates and flexible billing cycles, our simple per-device pricing model works with nearly any small business budget.

Secure remote support platform. We use the industry-leading LogMeIn IT management and reporting software platform to remotely support your computer, perform ongoing critical maintenance tasks like updates and backups, and provide additional tech support and troubleshooting assistance when needed. We enforce strict internal security policy, and use two-factor authentication (2FA) for all remote login sessions.

Avoid vendor lock-in. Unfortunately, many competing MSPs seize full administrative control of their client’s systems upon signing a maintenance and support contract, creating an undesirable and insecure “vendor lock-in” situation. Blindly trusting the MSP to “just take care of it”, the client has very little oversight on what the MSP is actually doing to their systems – and oftentimes ends up losing control of their own passwords!

You’re in full control. In contrast, our Service Plans are built around transparency, security, and trust. Our remote access tools feature full auditing capability, so clients always have full visibility with monthly activity and status reports. Most importantly, we only assume “delegated admin” privileges when accessing your sensitive passwords and data systems – ensuring that you retain full control of your IT assets and passwords at all times.

More Information

Interested in learning more about Service Plans, or about managed IT services in general? Give us a call or send us an email. We provide complimentary consultations for new clients, so don’t hesitate to reach out. Get Started