Endpoint Security & Remote Access

We call it “RMM”, it’s everything we do in the background that most users never see – but it’s crucial to a properly functioning IT infrastructure.

Here’s what RMM includes:

  • Enables remote control, monitoring, alerting, and more
  • RMM software installed on your workstation and laptop computers
  • RMM software installed on your server computer(s)
  • Software collects full inventory of computer software, and hardware
  • Software generates alerts if it detects a problem
  • We automatically respond to alerts remotely (without user intervention)
  • We can keep your computers healthy, which helps minimize down-time

IT asset management

  • User accounts (access controls, multi-factor authentication)
  • Passwords (administrator credentials)
  • Domain name registration & renewals
  • Software licensing
  • Virtual machine management
  • UPS battery backup management
  • Hardware & software purchasing (procurement)
  • Vendor management

Network management

  • Internet Service Provider speeds, ISP modem
  • Network firewall/router security, access controls
  • Network device firmware updates
  • Wireless signal monitoring & optimization
  • Website traffic filtering, bandwidth controls
  • Printer management
  • VoIP phone system management
  • Remote access & VPN management

Backup management

  • Local server backup to network attached storage
  • Off-site server backup to cloud service
  • Backup monitoring & testing
  • Recovery point objectives (RPO)
  • Recovery time objectives (RTO)

Wow, that’s a lot! This is all the “invisible” stuff that professional, automated IT software does in the background, 24 hours a day 7 days a week.