Silverleaf PRIME I.T. for Business
Get fast & reliable tech support, professional hardware & software management, and advanced security & protection for your business for a low monthly premium. Silverleaf PRIME I.T. for Business includes:
- Remote Support: A technician accesses a user’s computer over an Internet connection to do one-on-one troubleshooting & remediation.
- On-Site Support: A technician visits your business location to do troubleshooting & remediation.
- Email, phone, & chat support: No matter which channel you choose, an agent will respond to your request quickly.
- Response Time Service Level Agreement (SLA): Our agents will respond to all requests quickly.
- Anti-virus & malware protection: We make sure that your computer desktop and laptop workstations are safeguarded from malware and other threats.
- Software Updates & Patch Management: Our technicians regularly monitor for out-of-date systems, and deploy software patches and updates for maximum compatibility and security.
- Full Inventory of Hardware & Software: Our advanced inventory software keeps accurate records of your IT infrastructure, software licensing, hardware warranties, and critical administrator passwords.
- Secure Password Management & Auditing: We follow security best practices when accessing your critical systems and data, and keep full auditing trails and access records.
- Computer Replacement & Upgrades: We can replace your aging workstation PC computers with new machines that are fast and reliable.
- Network Infrastructure & Wi-Fi Upgrades: We can replace your old network firewall, router, and wireless access points to optimize your network speed and security.
- Software & Service Migration: We can help you move away from your old software and/or service provider.
- Strategic Consulting & Planning: Our account managers can help you plan upgrades for your critical IT systems.
Save up to 50%
on managed IT services with PRIME I.T. for Business:
Frequently Asked Questions: PRIME I.T. for Business
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