Prime IT Support Plans

Managed IT service, support, & maintenance plans for business

Silverleaf Prime IT is a unique managed IT service provider (MSP) solution, designed for the specific needs of small businesses who lack internal IT expertise and have fewer than 100 users.

With over 30 years of combined experience, our dedicated Support Team can reduce your risk of downtime and data loss – helping to prevent costly tech problems before they start.

All of our Prime IT Plans feature:

  • Proactive 24/7/365 remote monitoring & maintenance (RMM)
  • Support for all major hardware, software, and cloud vendors
  • Guaranteed response time (or your money-back)
  • Secure & transparent remote access
  • Flexible monthly plan options
  • … and more!
Prime IT Support Plans

Interested? Contact us for plan details

Are you still relying on “break-fix”?

Better than break-fix. Instead of following the old-school method of “break-fix” service (which literally means waiting until the network, desktops, server, data backups, or other critical systems break, and then scrambling to fix them), Prime IT helps you take a more proactive and value-added approach to managing your technology.

Proactive, value-added IT management. Relying on break-fix service increases the risk of costly downtime for your business. Another problem with break-fix service is that it doesn’t add any extra value or productivity/efficiency improvements to your business – it simply keeps the ship afloat. With Prime IT, the daily operation and support of your IT infrastructure will be under control, freeing resources for more valuable IT projects that can improve business efficiency and competitiveness.

Less down-time, more reliable IT systems. Today, no business can really afford the risk and uncertainty of relying on break-fix maintenance service because your business is too dependent on having a reliable IT system. Prime IT lets you reduce your risk of downtime and data loss:  by professionally managing maintenance tasks such as critical updates, backups, and upgrade cycles, we can help you prevent costly tech problems before they start.

Security and data protection.  Your company must take reasonable precaution to protect sensitive business data against the growing volume and sophistication of cyber attacks. With Prime IT, we can help you establish and enforce security best practices, safeguarding your data against unauthorized access and malicious attacks.

Why trust Silverleaf as your Managed IT Service Provider?

Special hourly rates, simple pricing. Many managed IT service providers don’t support small businesses or only offer expensive “one size fits all” and “unlimited” support packages. Silverleaf clients are free to choose the Prime IT package that matches their unique requirements: with special hourly support rates, guaranteed response times, and flexible billing cycles, our simple per-device pricing model works with nearly any small business budget.

Secure remote support platform.  When it comes to authorizing a 3rd-party service provider to access your critical IT systems, you should know what “remote access” software they’re installing – and who has access.   We only use industry-leading IT management and reporting software to remotely access your computers.  We enforce strict internal security policy including auditing and two-factor authentication (2FA) for all remote login sessions, so that you have proof that your critical systems are being accessed securely.

Avoid vendor lock-in. Unfortunately, many competing MSPs seize full control of their client’s systems upon signing a contract, creating an undesirable and insecure “vendor lock-in” situation. Blindly trusting the MSP to “just take care of it”, the client ends up with very little oversight on what the MSP is actually doing to their systems – and oftentimes loses control of their own passwords!

You’re in full control. In contrast, Prime IT is built around transparency, security, and trust. Our remote access tools feature full auditing capability, so clients always have full visibility with monthly activity and status reports. Most importantly, we only assume “delegated admin” privileges when accessing your sensitive passwords and data systems – ensuring that you retain full control of your IT assets and passwords at all times.

More Information

Interested in learning more about Silverleaf Prime IT, or about managed IT services in general? Give us a call or send us an email. We provide complimentary consultations for new clients, so don’t hesitate to reach out. Contact us!