Silverleaf PRIME I.T. for Business

Get fast & reliable tech support, professional hardware & software management, and advanced security & protection for your business for a low monthly premium. Silverleaf PRIME I.T. for Business includes:

Tech Support & Help Desk
PRIME I.T. clients and end-users have full access to our Tech Support & Help Desk services, which include:
  • Remote Support: A technician accesses a user’s computer over an Internet connection to do one-on-one troubleshooting & remediation.
  • On-Site Support: A technician visits your business location to do troubleshooting & remediation.
  • Email, phone, & chat support: No matter which channel you choose, an agent will respond to your request quickly.
  • Response Time Service Level Agreement (SLA): Our agents will respond to all requests quickly.
Tech Support & Help Desk services are included in your monthly premium.
Network Maintenance & Management
Sleep tight knowing that your critical IT systems are being cared for 24/7 with our Network Maintenance & Management services, which include:
  • Anti-virus & malware protection: We make sure that your computer desktop and laptop workstations are safeguarded from malware and other threats.
  • Software Updates & Patch Management: Our technicians regularly monitor for out-of-date systems, and deploy software patches and updates for maximum compatibility and security.
  • Full Inventory of Hardware & Software: Our advanced inventory software keeps accurate records of your IT infrastructure, software licensing, hardware warranties, and critical administrator passwords.
  • Secure Password Management & Auditing: We follow security best practices when accessing your critical systems and data, and keep full auditing trails and access records.
Network Maintenance & Management services are included in your monthly premium.
Project Implementations & Upgrades
We make sure that your hardware, software, and services are up-to-date and compatible with periodic upgrades, which include:
  • Computer Replacement & Upgrades: We can replace your aging workstation PC computers with new machines that are fast and reliable.
  • Network Infrastructure &amp Wi-Fi Upgrades: We can replace your old network firewall, router, and wireless access points to optimize your network speed and security.
  • Software & Service Migration: We can help you move away from your old software and/or service provider.
  • Strategic Consulting & Planning: Our account managers can help you plan upgrades for your critical IT systems.
Project Implementations & Upgrades are not included in your monthly premium (additional fees apply).

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Frequently Asked Questions: PRIME I.T. for Business

What is PRIME I.T.?
Silverleaf PRIME I.T. for Business is a unique managed IT service provider (MSP) solution designed for small businesses with fewer than 100 users. You can think of us as your company’s local “outsourced IT department”. Based in Los Angeles, we provide fast & reliable tech support, professional hardware & software management, and advanced security & protection for your business for a low monthly premium.
Does my business really need ongoing managed IT services?
Every business is unique, so your answer will depend on many factors such as business size, technical complexity, internal expertise, regulatory compliance, and system up-time requirements. We find that in general, most businesses with ten (10) users or more tend to have reached a level of size and complexity (as well as a dependence on IT up-time) to justify some investment in a professional IT management service.
I just want a one-time fix. Do you offer 'break/fix' hourly billing, or as-needed services?
No. While a ‘break/fix’ service may be acceptable for some very small businesses, we believe that the best way to ensure that your company’s IT systems run smoothly is through proactive, ongoing management and care of your critical IT systems – and with fast & effective support for your users. We also believe that our billing model and pricing practices should be closely aligned with our goal of making sure your business enjoys as close to 100% up-time as possible. In other words, we don’t make money when your tech breaks – that’s because our goal is to prevent tech breaks from happening in the first place!

Do I have to sign a long-term contract?
New clients may start without a contract for a 30-day “Intro” period. During this important first step, we get to know your company and you get to know how we operate – without the need to sign a long-term contract right away.
What happens during the 30-day Intro period?
During the 30-day Intro period, we gather as much information as we can on your IT environment. We do a comprehensive network assessment, meet with your users to understand your workflow, and gather technical specifications to build our map of your IT systems. Then, we provide a detailed report on your current IT status, make recommendations for possible changes or hardware/software upgrade projects, and provide an updated quote for ongoing monthly service. At the 30-day point, if you think PRIME I.T. is the right fit for your business, we require a 12-month agreement to continue.
How does your pricing work?
Our pricing is determined by the number of users and the number of computers in your business, and combined into a monthly premium.

What does the monthly premium include?
The monthly premium includes unlimited support for your company’s end users via phone, email, or chat, plus 24/7 access to our Help Center. Regular maintenance and management for your existing hardware and software systems is also included, as well as quarterly business reviews, strategic project consulting, and full reporting capability. Most importantly, we act as your company’s “delegated IT admin”, which keeps you in control and enhances your company’s overall security.
What's not included in the monthly premium?
New software and/or hardware purchases and installations (which we refer to as Project Implementations) are not included in the monthly premium, and are instead billed separately as one-time project fees.
Will the monthly premium ever go up (or down)?
In general, your monthly premium will go up whenever you add users and/or computers to your business. If you subtract users and/or computers, your monthly premium will go down.

Do you offer discounts on the monthly premium?
Yes! All new clients are eligible for savings of up to 50% off the monthly premium with our PRIME I.T. Rewards program.
What are the minimum technical requirements for PRIME I.T.?
Generally speaking, if your IT environment consists of hardware and software that is less than 5 years old, then you most likely meet or exceed our minimum technical requirements. However, if we find that there are critical hardware/software systems on your network that haven’t been upgraded in 5, 10, or even 15 years, then our service may be limited for those systems until they are upgraded or replaced.
How do we get started?
New clients may get started by getting a quote or contacting us.

More information

Are you asking your managed IT service provider the right questions? Download the Buying Guide

What is your company’s cost of IT-related down-time? Try our Down-time Cost Calculator

Save up to 50% on managed IT services: Get PRIME I.T. Rewards

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