PRIME I.T. for Business

Silverleaf PRIME I.T. for Business is a unique managed IT service solution, designed for small businesses with 1-100 users that are located in the Los Angeles area.

You can think of us as your company’s local “outsourced IT department”. We provide fast & reliable tech support, professional hardware & software management, and advanced security & protection for your business – all at a fraction of the cost and headaches normally associated with MSPs and freelance techs.

Every business is unique, so your answer will depend on many factors such as business size, technical complexity, internal IT expertise, regulatory compliance requirements, and system up-time specifications.

We find that businesses with at least 5 users or more tend to reach a level of size and complexity (as well as a level of dependence on 100% up-time) to justify investing in a professional IT management service.

No. While a ‘break/fix’ service may be acceptable for some very small businesses, we believe that the best way to ensure that your company’s IT systems run smoothly is through proactive, ongoing management and care of your critical IT systems – and with fast & effective support for your users.

We also believe that our billing model and pricing practices should be closely aligned with our goal of making sure your business enjoys as close to 100% up-time as possible.

In other words, we don’t offer “break/fix” service because we don’t make money when your tech breaks!

In fact, one of our main goals is to prevent tech breaks from happening in the first place.

New clients may start with a month-to-month plan, and are not required to sign a long-term contract right away.

We understand that engaging a new IT service company can feel like a complex and painful process. That’s why we recommend that all new clients start with a month-to-month plan, and to think of their first month as a “30-Day Trial” period.

Over the course of the Trial period, we’ll get to know your company, and you’ll learn how we operate as your outsourced IT department. We start by gathering as much information as we can about your IT environment with a professional network assessment, meet with your users to understand their workflow, and collect technical specifications to begin building our “map” of your IT systems.

Finally, we’ll provide detailed reports on your current IT status, make recommendations for possible changes or hardware/software upgrade projects, and provide an updated quote for ongoing monthly service. If you don’t think Silverleaf PRIME I.T. for Business is the right fit for your business at the end of 30 days, you may cancel service for any reason – no strings attached!

Our pricing for ongoing IT support, maintenance, and management service is determined by the number of users, the number of endpoint computers, the number of locations in your business, and the number of on-premises server computers located at your business (not in the cloud), all combined into a predictable monthly premium.

The monthly premium includes help and support for your company’s end users via phone, email, or chat, plus 24/7 access to our Help Center (Remote Support).

The monthly premium also includes regular maintenance and management for your existing hardware and software systems, as well as full hardware and software inventory, quarterly business reviews, strategic project consulting, and monthly reporting.

Not included in the monthly premium: any new software and/or hardware purchases, moves, adds, or changes (which we refer to collectively as “Implementations”). Projects are instead quoted and billed separately as one-time project fees.

Some other service limitations and additional fees may apply if your IT environment contains legacy software applications that are unsupported by their vendors, and/or hardware devices that are out-of-warranty. Please contact us for details.

In general, whenever you add users and/or computers to your business, your monthly premium will increase.

If you subtract users and/or computers, your monthly premium will decrease.

New clients may start with Silverleaf PRIME I.T. for Business by getting an instant quote on our website, or by contacting us.