Network Management & Maintenance

24/7 proactive monitoring and IT asset management

One of the most significant advantages of partnering with a managed service provider like Silverleaf is the level of constant attention that we can deliver to your operations.

Although we provide user support & help desk support in emergency situations, our 24/7 Network Monitoring & Maintenance service is primarily a precaution for watching out for hazards against your software and hardware.

Maintaining your network equipment, and managing all of your IT assets is one of the ways that we deliver on the promise of giving you peace of mind with a stable and reliable system. This full-time support is there to protect the productivity of your business. Any type of service disruption can have a significant negative impact on the operations and revenue of your company, this is especially true for small businesses. One of the primary missions is to always defend the integrity of the functions of your business, and 24/7 monitoring is one of our best tools for staying on guard.

There are many essential activities a small business needs to focus on to keep IT working. We use this checklist and considers area of IT management by looking at each focus activity in turn. Each checklist item is intended as a practical tool (not a detailed how-to guide) to stimulate the business owner’s thinking.

Ongoing Network Maintenance Tasks

Managing your IT properly is a 24/7 job. This is all the “invisible” stuff that our network engineers handle on a daily basis – with the help of our professional, automated IT software which runs in the background, 24 hours a day 7 days a week.

  • Monitor network traffic and event logs for potential problems and/or suspicious activity.
  • Centrally discover, provision, deploy, update, and troubleshoot endpoint devices within your organization.
  • Download, assess (if necessary) and deploy security patches for the operating system and applications of your endpoint computers.
  • Track the up-time, performance, and general usage patterns of desktops, laptops, services, and network devices.
  • Maintain records of software licences, domain names, service contracts for peripherals like printers, liaising with vendors.
  • Maintain all administrative usernames and passwords for the online services your business uses in a password-protected encrypted database.
  • Maintain a list of all service contracts for third-party technology vendors.
  • Test your backups (at least quarterly) to ensure that your restore process will work in the event of a disaster recovery event.
  • …and more!

More Information

Network Management & Maintenance service is available to PRIME I.T. for Business clients. See Plans & Pricing for details, or contact us for more information.