Hardware & Software Upgrades

Upgrading your office? Don’t just “wing” it – that’s how inexperienced techs break everything. Don’t try and make implementation decisions yourself – you don’t know what hardware/software to get, how to set it up, or how it will affect the rest of your IT environment. This is a job for your IT department!


It is hard to get to where you are going if you don’t have a roadmap to get there. Make sure that you have at least a rough direction of what your IT needs to do, how this is to be achieved, and when it will be done.

Overall IT Strategy & Budget

  • You have a short plan that outlines why you need IT, what it is for, and how it is to be used in support of the business.
  • You know what sort of technology you need to have, what it needs to be compatible with, and what you might need in the future. Don’t just buy what another company wants to sell you.
  • You have an IT budget for the next 12 months that replaces out-of-warranty equipment and buys new technology you need.

Manage & mitigate IT risks

  • You know how long your business can survive without IT before you can’t catch up – is it a week? 3 days? 1 day? 1 hour?
  • You have written down the risks that might occur (from likely to unlikely) and how bad they might be if they do occur (from insignificant to catastrophic)

Deliver on IT projects

  • Your IT projects are never done because they are ‘fun’ but because they support the business.
  • Your IT projects have a rough business case before implementing.
  • IT projects have an outline of how they are going to be achieved, when they are to be achieved, and what they need to deliver.


In a small business it is tempting to buy new equipment (or software) without having thought about how it will be installed. You don’t want the entire business to come to a stop as five people try to install a new scanner ‘just like the one we have at home’.


  • Make sure that the equipment you buy is suitable for a business network environment. Not all equipment suitable for home use will run on a business network.
  • Make sure that new equipment has an appropriate warranty – while not always good value, extended warranties can reduce the impact on your business if equipment does break unexpectedly.
  • To reduce complexity, consider limiting your purchases to a few brands and types of equipment that you trust and are familiar with. Try to have a common operating system (e.g. Windows 10) on all computers to make maintenance easier.


  • Deploying existing software to new users, setting up new software and deploying new software to existing users.
  • Ensure that the software is installed and set up appropriately, and that licensing arrangements are followed.
  • Your subscription software (e.g. Office 365, other “software as a service” apps) is automatically downloaded and kept up-to-date.


  • Setting up and maintaining the connection to the internet and liaising with the ISP when there are connection problems.
  • You have a firm understanding within the business of when tasks will be done in-house and when you will call in outside help.
  • You have established a working relationship with a professional IT services company who can guide you in deploying and setting up your hardware, software, and services.

Systems design, configuration, and testing

New hardware & software additions, moves, and changes we call “Project Implementations”.

Some common implementations include:

  • New office workstation setup
  • Email migration and configuration
  • Backup & disaster recovery (BDR) setup
  • Network & Wi-Fi upgrades
  • Server migrations and upgrades
  • New PRIME I.T. deployments

You need a Tech Assessment, a clear Scope of Work with each deliverable spelled out, to complete an implementation or upgrade project the RIGHT way.

How it works

Technical Assessment. Our Technical Assessment service starts with a visit to your business location to discuss your IT environment. We gather technical specifications, and discuss a business case for a new Implementation Project. Finally, we combine your technical requirements with a business case and create a detailed written proposal and estimate.

Proposal & Recommendation. Based on what we discover from your Technical Assessment, we’ll recommend options for one or more Implementation Project(s). Your Project options will be clearly spelled out in a written proposal and estimate.

Planning. Begins with your paid deposit and approved proposal. This is where we do further research and planning of the implementation, to help minimize downtime. We’ll help you purchase any new hardware and/or software required.

Executing. When actual changes are made. This usually doesn’t take too much time.

Monitoring. We make sure that your new hardware and/or software is functioning well, and apply any tweaks or adjustments as required.

Closing. Finishing up the project, final invoicing and payment. Your Technical Assessment Credit is applied to your invoice. Most projects can be completed, from start to finish, in less than four (4) weeks.

Results-driven upgrade projects producing valuable customer outcomes

We won’t recommend a new Project investment “just because”: there needs to be a business case that creates value for the customer (usually in time savings from increased reliability, and/or cost savings due to increased efficiency).

Want to speak with a specialist from our team? Give us a call or send us an email. We provide complimentary phone and/or onsite consultations for new clients, so don’t hesitate to reach out.