It is my great pleasure to officially announce that I am joining General Networks (www.gennet.com)! 😊
What does this mean for Silverleaf clients?
Basically, this means that your IT service is about to get much, MUCH better.
For clients who decide to join me at General Networks:
- I will continue to be your Account Manager
- I will continue to be your Service Tech
- Your IT will be backed by a team of experts
- Onboarding is free ($1,500 value)
- A new contract will be required
IMPORTANT: Clients must decide if they want to join me and sign with General Networks by 7/31/21.
After the July deadline, Silverleaf will no longer provide IT support and management services, and will shut down (see the FAQ section below for more information).
If you haven’t already done so, please contact me ASAP for details on the new General Networks contract including benefits, terms, and pricing info BEFORE the deadline.
Frequently Asked Questions
After speaking with clients personally and listening to your feedback, I have created a Frequently Asked Questions (FAQ) section below that should be helpful.
Who is General Networks?
General Networks Corporation (www.gennet.com) is an industry-leading IT systems integrator based in Glendale, CA that delivers technology consulting and managed IT services for customers who need to manage and process business-critical information.
As an employee-owned company backed by over 35 years of expertise, General Networks can help your organization become more efficient and reduce overhead.
For more information about General Networks and our client success stories, read our 5-star reviews.
Is Kevin still going to be servicing our account?
Yes! I will continue to service the accounts of all former Silverleaf clients who sign up with General Networks.
Moving forward, I will be serving clients in a “hybrid” or “dual role” capacity, providing both Account Management and Technical Services.
Additionally, I will personally assist each client to make sure that the initial onboarding (which is free of charge) to General Networks is smooth and trouble-free.
So how will this change affect our service?
Your service will get much, MUCH better!
Thanks to our expanded Support Team, overall support response and resolution times will be faster with General Networks.
As a Microsoft Gold Certified Partner, General Networks has a specialized skill set when it comes to implementing a Microsoft tech solutions and providing clients with service in a specific area (only the top 1% of Microsoft Partners worldwide are Gold Certified).
With the General Networks team at your back with our wide range of skillsets, experience, and expertise, the quality of technology solutions delivered to your business will improve significantly.
Will we still use LogMeIn for remote access, patching, and AV?
No. All Silverleaf clients with LogMeIn software currently installed on their supported computers should know that this software will not be used moving forward, and that the software licensing will expire after 7/31/21.
IMPORTANT: All functionality relying on the LogMeIn software including remote access, patching, and Anti-Virus (AV) will stop working after 7/31/21.
Therefore, all clients are advised to replace the LogMeIn software with General Network’s solution or another solution BEFORE the expiration deadline, in order to avoid disruptions to service and security.
Will prices go up?
As far as pricing goes, most Silverleaf clients will see an increase in their monthly service fee, while some will see no significant change or even a slight decrease.
For details on changes to services and pricing, contact me.
Do we need to sign a new contract?
Yes. For uninterrupted service, all Silverleaf clients are encouraged to sign a new IT service contract with General Networks.
For details on contract terms, please contact me.
When is the sign-up deadline?
My goal is to have all former Silverleaf clients sign up with General Networks by the end of July 2021.
IMPORTANT: After 7/31/2021, Silverleaf will no longer be providing managed IT services for clients, and the company will cease main operations.
What happens to Silverleaf?
Moving forward, Silverleaf is pivoting to a simple blog website, with a focus on providing cyber security advice and small business IT information only.
A New Chapter
Silverleaf has been a great first company for me. Throughout the experience I’ve learned so much about every aspect of starting and growing an IT business. I look forward to continuing to share what I’ve learned through the Silverleaf blog and newsletter, as well as with my new team at General Networks.
Now, it is time to move on to bigger and better things. This is an exciting opportunity for me to join a team of seasoned IT pros, improve my personal work-life balance, and start a new chapter in my professional life.
I hope that you will all join me in this new adventure!
Thank you for your business – I truly appreciate it! I hope to continue serving as your “IT guy” for many more years to come 😊