Cyber Monday – Free Tech Tips, Discounted Support, E-waste Recycling

Cyber Monday is here, and online retailers are scrambling for customers by offering discounts, promotions, and “exclusive” deals on every device imaginable. With so many tablets, laptops, desktops, accessories, and specifications to consider, shopping online for the latest tech can be overwhelming – but it doesn’t have to be!

Since the focus of Silverleaf is professional technology consulting, my goal this holiday season is to make sure that my clients make informed technology purchasing decisions – AND that they get a great deal on follow up support.

 

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Customer Relationship Management: A Social Network in a Box

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There’s way more to strong, effective branding than designing a memorable logo, and then advertising it everywhere.

Developing a relationship with the public, and then carefully building that relationship over time, is the most essential part of any successful brand management strategy. As the manager of the Silverleaf brand, I’m always looking for creative ways to reach out to the public in a positive manner: so I set out to build my own “customer relationship management” (CRM) system!

In this blog post, I’ll explore some of the success (and failures) I’ve experienced in my quest to develop the perfect CRM solution.

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My Visit to K4RK

Intro

After the success of our K4RK Donation Drive, my friend Scott and I gathered up all of the computers that were donated, put them in the back of his pickup truck, and drove to the main Komputers 4 R Kids facility in Cerritos to complete the last step of the donation drive process.

Here’s our photo journal of the visit:

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A Komputer Love Story

An Ancient Apple II - Komputers 4 R Kids Donation Drive

I was about eight years old. My only experience with computers back then came from playing Oregon Trail on my school’s then-ancient Apple II (pictured).

Oregon Trail educated me on the harsh realities of dysentery and bear attacks facing American pioneers. More importantly, it taught me to love computers (and computer games).

So when my family purchased our first PC around 1990, I was really excited to begin gaming on a whole new level.

But there was a problem with the new computer: I had no idea how to use it.

The Silverleaf Method

I had a feeling, though, that our new PC was more powerful and faster than the school’s old Apple. I suspected this because the computer had a “turbo” button that, when pressed, doubled the number on the case’s digital display, from “33” to “66”.

My tests did indeed show that the PC ran faster in “turbo” mode. Then I wondered: why anybody would ever not use “turbo” mode?

Later, I learned that this number represented processor clock speed: 33 MHz and 66 Mhz, respectively. I figured out how to install games on the computer. Glorious games like Duke Nukem, Mega Man, and a 3-D flight simulation and film creation game called Stunt Island all provided untold hours of fun.

I also toyed with powerful MS-DOS commands like “DELETE”, “ERASE”, and “FORMAT”… oops.

I went through technical manuals to find new ways to exploit my computer’s abilities. Dangerous as it sounds, this was originally my method of learning computers: by breaking them. A lot.

A Better Way to Learn Komputers

Today, it seems like this method of learning computers is alive and well, because clients bring me broken computers all the time. So many, in fact, that I had to begin investigating ways to prevent the unfixable ones from piling up!

First, I looked into e-waste collection services, as well as charities that would accept donations of used computers. They both seemed like good ways to solve my hoarding problem, but I wanted to find a better solution. And then I found K4RK.

K4RK Logo - Komputers 4 R Kids Donation Drive

Komputers 4 R Kids is a non-profit program that collects, repairs, and refurbishes donated computers. These computers are then distributed to needy children and families. The K4RK program teaches kids how to take broken computers and give them new life, which is essentially what I do on a daily basis!

I instantly felt a connection with the program: not just because we do the same job, but because the idea of helping kids use technology invoked a sense of excitement and wonder I remember feeling as a child learning to use my first computer.

I also think that if I had belonged to a K4RK-like program when I was a kid (and received proper training), I wouldn’t have broken as many computers as I did!

The K4RK Donation Drive

I honestly can’t imagine where I’d be today if my family wasn’t able to afford that brand-new PC with the Intel 80486 66 MHz (turbo) processor. I don’t know how much my first computer cost back in 1990, but I know now that I was lucky to get one.

That’s why I support the K4RK program. It not only teaches kids about computers and helps the environment, but it provides computers for students who are underserved due to economic, language, and cultural barriers. It helps children gain access to essential technology and skills that they couldn’t receive otherwise.

I’ve created a collaboration between K4RK and Silverleaf to help kids and the environment by collecting donations of used computers and e-waste. For extra incentive, I’m also hosting a giveaway where anybody who makes a donation will be entered to win a new Google Nexus 10 tablet!

Please join me in supporting our first ever Komputers 4 R Kids Donation Drive – just click the link to donate. It’s a win-win-win for kids, the environment, and technology!

New Computer Setup – Buy a Computer the Right Way!

After several requests from clients in the past few days, I’ve officially added a new service to the repertoire, which can be viewed at the accompanying page here: Silverleaf New Computer Setup.

Click the image below for more information. In a nutshell, this service involves:

  • FULL setup service for on-site setup, in-shop pick-up, or shipping any new PC.
  • FREE e-waste disposal of your old system
  • FREE consultation and estimate on the perfect PC for any use and budget.
  • Install critical software updates.
  • Install anti-virus software protection.
So if you’re looking to buy a new computer for your home or office, and you’re not really sure what to get or how to set it up properly, contact me for help!