After 10 years, Microsoft’s support for Windows 7 is coming to an end on January 14, 2020.
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Email Etiquette Guidelines – Best Practices
When the use of email became common in the early 90s, the business world changed. Email now takes up a significant portion of our workday: one study shows that workers spend 28 percent of their workweek reading and answering email.
While we try to work faster and more efficiently, we must not forget the social rules that accompany any form of communication. Here are some of the dos and don’ts of email etiquette and email best practices.
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PRIME [IT] – New Plans Starting at $99
![PRIME [IT] – New Plans Starting at $99](https://silvercomputer.net/wp-content/uploads/2019/02/Blue.png)
We’re happy to announce the launch a new IT managed services plan for small business clients: Silverleaf PRIME [IT] Basic
CASE STUDY: Main Server Crash!
We expected to find a few things wrong when we started working with a client who was running a 15-year-old server.
FTC Releases Cyber Resources for Small Businesses
Original release date: October 25, 2018
The Federal Trade Commission (FTC) has released new cyber resources for small businesses, including non-profit and charity organizations. These resources, which cover topics such as ransomware, phishing, and email authentication, aim to help smaller organizations protect their network and information.
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CASE STUDY: Encrypting Ransomware Hits Small Business
Client Name: (business name removed)
Service Details: Business client, on-site consult, on-site support
Problem and Request: Client reported that they were seeing “ransom” messages appear on their computers, and that they couldn’t access files because they had been locked by a virus. They needed help restoring access to their files and securing their IT environment.
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CASE STUDY: Dry Cleaner Network
A big dry cleaning business was having serious problems with network outages.
Bringing the WOW Customer Experience to IT (Part 2)
“You‘ve got to start with the customer experience and work back toward the technology – not the other way around.” -Steve Jobs (Wikiquote)
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CASE STUDY: Dental Office Software Upgrade
Client Name: Dr. R.
Service Details: Business client, on-site consult, on-site/remote project
Problem and Request: A dental practice with 20 workstations and a legacy practice management software application needed some extra help. We met with the doctor to learn more about his IT environment, discover tech pain points, and help determine which technology solutions could contribute to his immediate and long term business goals.
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How to Spot a Phishing Email: Tips and Examples
Antivirus Software Isn’t 100% Effective
You probably already know that installing an antivirus software program and keeping it up to date is a critical step in protecting your computer. This essential software uses virus signatures provided by software vendors to look for malware and stop it before it infects your PC (or Mac).
What you may not be aware of is that antivirus software does not offer total protection against malware infection. In fact, today’s malware authors will often use widely-available crypting services to ensure that their malware is completely undetectable by the majority of the antivirus software on the market.
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