Many people get a bad feeling when it comes to outsourcing, as the word can evoke images of big corporations cutting local jobs in favor of hiring low-wage offshore workers. …
What is a Help Desk Ticket? Request for Tech Help Professional IT support departments use help desk ticketing systems to efficiently track and resolve tech problems of the users and …
The problem began suddenly, and right in the middle of the COVID-19 shutdown in May 2020. We received a help desk support request from the client, who reported that the …
Did you know that the Federal Communications Commission (FCC) released a comprehensive small businesses cyber security guide? https://www.fcc.gov/cyberplanner It’s called the Cyber Security Planning Guide. It’s a tool for small …
Isn’t my email data already backed up “in the cloud”? Generally speaking, yes – but only partially. If your business is using a Software as-a-Service (Saas) application suite such as …
Common Home Wi-Fi Issues Maintaining optimal performance and speed for gaming, video streaming, and smart home devices is important, but now that so many people are working from home for …
Building on our upgraded website platform, we’ve added another new feature that will improve the customer experience: live chat! Now you can call us, email us, or send us a …
A software startup company with 25 users (and growing) had a network consisting of wireless devices including MacBook laptops, mobile phones, Chromecast devices, and Apple TVs. All of these devices …
If you’re like most folks who are now working from home, chances are you may be dreaming of a new business idea, thinking about starting a home-based company, or considering …
Today we are launching our new Refer a Friend rewards program! If you know a small business owner who needs IT support, you can refer your friend to Silverleaf – …
