We’re happy to announce the launch a new IT managed services plan for small business clients: Silverleaf PRIME [IT] Basic
We expected to find a few things wrong when we started working with a client who was running a 15-year-old server.
Original release date: October 25, 2018
The Federal Trade Commission (FTC) has released new cyber resources for small businesses, including non-profit and charity organizations. These resources, which cover topics such as ransomware, phishing, and email authentication, aim to help smaller organizations protect their network and information.
The above resources cover everything from cybersecurity basics to more detailed descriptions of ransomware, phishing, and tech support scams.
The FTC site also offers downloadable 1-3 page PDFs on topics such as “Talking Cybersecurity with your Employees” and “Physical Security”.
Cyber criminals target companies of all sizes, and knowing some cybersescurity basics and putting them in practice will help you protect your business and reduce the risk of a cyber attack.
Client Name: (business name removed)
Service Details: Business client, on-site consult, on-site support
Problem and Request: Client reported that they were seeing “ransom” messages appear on their computers, and that they couldn’t access files because they had been locked by a virus. They needed help restoring access to their files and securing their IT environment.
Step 1: Basic Email Rules
Use professional salutations. Don’t use laid-back, informal expressions like, “Hey you guys,” “Yo,” or “Hi folks. It is good practice to avoid shortening anyone’s name. Say “Hi Michael,” unless you’re certain he prefers to be called “Mike.” Use Hi or Hello instead.
A big dry cleaning business was having serious problems with network outages.
“You‘ve got to start with the customer experience and work back toward the technology – not the other way around.” -Steve Jobs (Wikiquote)
Client Name: Dr. R.
Service Details: Business client, on-site consult, on-site/remote project
Problem and Request: A dental practice with 20 workstations and a legacy practice management software application needed some extra help. We met with the doctor to learn more about his IT environment, discover tech pain points, and help determine which technology solutions could contribute to his immediate and long term business goals.
Antivirus Software Isn’t 100% Effective
You probably already know that installing an antivirus software program and keeping it up to date is a critical step in protecting your computer. This essential software uses virus signatures provided by software vendors to look for malware and stop it before it infects your PC (or Mac).
What you may not be aware of is that antivirus software does not offer total protection against malware infection. In fact, today’s malware authors will often use widely-available crypting services to ensure that their malware is completely undetectable by the majority of the antivirus software on the market.
Nowadays more and more people are consuming entertainment through Internet-based streaming services rather than through traditional cable/satellite television service.