Trust

Why trust Silverleaf as your IT service provider?

Hiring an IT service provider is not an easy decision. Before you risk giving your admin passwords to a total stranger, you need to consider the provider’s skill set, experience, technology, certifications, and data security policy.

Ultimately, most decisions come down to a single question: can we trust the IT service provider with our critical computer systems and private data? Here are some important questions to consider.

Experienced Technicians

Does the IT service provider have experience working with businesses like mine?

Some IT providers only specialize in either Macs or PCs, or come from a homogeneous corporate-only IT background. As a general IT service provider, we have years of experience working with home clients and a diverse group of businesses clients in the retail, non-profit, legal, and medical fields.

Trained & Certified Technicians

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Does the IT service provider employ technicians that are trained & certified?

Many computer guys are “self taught” and lack formal training and/or certifications, which can lead to inefficient results when doing business IT.

We validate the expertise of our techs with industry-recognized certifications from CompTIA and Microsoft, and we keep our tech skills sharp through ongoing education and training programs.

Communication

Can the IT service provider clearly explain complex technology in a way that makes sense to me?

If your computer repairmen struggles with basic interpersonal communication skills, then perhaps they are not well-suited to work in your business environment. We understand that in IT, customer experience is the number one priority. Our team members are trained customer service experts who listen to our clients and help them with their technology needs in plain, simple English.

Reliability

Will the IT service provider be there when I need them?

Some part-time tech guys who fix computers on the side are known to be notoriously unreliable and difficult to get in touch with. As a full-time IT service company, we are always available during normal business hours, and we respond to all client requests in a timely manner.

Professionalism

Does the IT service provider follow professional standards and methodologies?

Many inexperienced computer repairmen lack the organization and internal systems required for supporting complex business IT environments.

Even worse, some repairmen like to get in there and just “wing it” – and they don’t like to document their work! We utilize robust ticketing and project management systems, and we document all work so that no detail is missed. We are constantly improving our methodology to produce consistently exceptional results for our clients every time.

Security

How does the IT service provider handle my sensitive data?

If your computer guy is asking for your administrative usernames and passwords, but doesn’t provide a clear security policy or privacy policy, run the other way!

Following industry-standard security best practices, we employ the same principles of confidentiality, integrity, and access controls for handling our client’s data that we use with our own internal company data. View Our Privacy Policy.

Integrity

Are they acting in my best interest? Can I trust them?

If your IT company is acting with integrity, then the answer to both questions is likely a “yes”!

We believe that integrity simply means treating others as you would like to be treated. We demonstrate our integrity to clients every day, focusing on developing our relationship and keeping their hard-earned trust.

Reviews

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Is the IT service provider well-regarded by their clients?

One way to check is to ask for their references, but a better (and faster) way is to read a few online reviews. We are proud to say that our client satisfaction is nearly 100%. But don’t take our word for it: check our 5-star rating on Yelp.

Passion for IT

Does the IT service provider genuinely care about helping me with my technology?

Last, but definitely not least, we believe that a desire to be the best at tech and customer service is a requirement of any IT service provider.

Our passion for IT is what keeps our tech skills sharp, and our clients happy – every day!

More Information

Want to speak with a specialist from our team? Give us a call or send us an email. We provide complimentary phone and/or onsite consultations for new business clients, so don’t hesitate to reach out. Get Started