Frequently Asked Questions (FAQ)

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Want to know more about Silverleaf Computer Services? Here are answers to some commonly-asked questions.

If you do not see the answer you’re looking for here, please feel free to contact us and ask a question!

General

Q: Where are you located, and what are your hours?
A: We are located in Sherman Oaks, CA, and business hours are 9:00am-6:00pm M-F.

Services

Q: Can you come to my location?
A: Yes – we offer “on-site” service that is performed at the client’s service location.
Q: Are Macs ok, or do you only work on PCs?
A: We work on both PCs and Macs.
Q: In addition to computer support, what other services do you provide?
A: We offer a range of IT services. View list of services.

Mobile device screen repair, computer hardware repairs

Q: I broke my laptop! I damaged my iOS/Android device! Can you help?
A: Broken screens and other physical hardware damage are often prohibitively costly repairs to complete, considering the low cost of buying a new device nowadays. Although there are shops that provide “hardware repair” services, hardware repair is not currently part of our IT service offering.

Pricing

Q: How much will it cost to resolve my computer issue?
A: Depending on your request, pricing generally starts at $300. Please contact us for rates and pricing info.

Customer Satisfaction

Q: What do you do if a customer is displeased with their service?
A: Customer satisfaction is our number one priority. If for any reason a client is unhappy with a service, we will do everything possible to make it right for them, which includes providing a free follow-up diagnostic and service. View our Terms of Service and Privacy Policy for more details.