Frequently Asked Questions (FAQ)

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Want to know more about Silverleaf Computer Services? Here are answers to some commonly-asked questions.

If you do not see the answer you’re looking for here, please feel free to contact us and ask a question!

General

Q: Where are you located, and what are your hours?
A: We are located in Sherman Oaks, CA, and business hours are 9:00am-6:00pm M-F (Sat & Sun closed). All service is provided by appointment only.

Drop off computer repair service

Q: Can I drop off my computer for service?
A: No – drop off and pick up computer repair service is not currently part of our IT service offering.

Services

Q: Can you come to my home or business?
A: Yes – we offer “on-site” service that is performed at the client’s home or business location.
Q: Are Macs ok, or do you only work on PCs?
A: We work on both PCs and Macs.
Q: In addition to computer support, what other services do you provide?
A: We offer a range of IT services for individuals and for businesses. View list of services.

Sales

Q: Do you sell computers, computer parts, or computer accessories?
A: The short answer is “no” – however, if you need to buy a computer or any hardware, we can help you order it online.

Mobile device screen repair, hardware repairs

Q: I’ve physically damaged my iOS/Android device – do you offer mobile phone and tablet screen repair services?
A: No – this is considered an “electronics repair” service, and is not part of our IT service offering.
Q: I’ve physically damaged my laptop screen, DC jack, and/or motherboard – do you offer component-level computer repair services?
A: No – these are examples of “electronics repair” requests, which are often prohibitively costly to complete considering the low cost of buying a new device nowadays. Component-level computer repairs are not part of our IT service offering.
Q: Do you offer any kind of “computer hardware repair” services?
A: Yes – in some cases, we can do field-serviceable hardware installations for the following items: desktop/laptop hard drives, desktop/laptop solid state drives, desktop/laptop RAM modules, desktop PC power supply units, desktop PC optical drives, desktop PC graphics cards, desktop PC add-on cards, and custom desktop PC builds.

Pricing

Q: How much will it cost to resolve my computer issue?
A: Please contact us for rates and pricing info.

Customer Satisfaction

Q: What do you do if a customer is displeased with their service?
A: Customer satisfaction is our number one priority. If for any reason a client is unhappy with a service, we will do everything possible to make it right for them, which includes providing a free follow-up diagnostic and service. View our Terms of Service and Privacy Policy for more details.