Introducing PRIME IT

We’re happy to announce the launch of a new product: Silverleaf PRIME IT.

PRIME IT is our new computer support and maintenance plans for small business clients. As a PRIME IT member, you’ll receive ongoing IT support service for your computers, networks, and critical data through proactive (not reactive) support and regular maintenance. Features include:

  • Included remote support hours
  • Priority response & recommendations
  • Proactive alerts & status reporting
  • Monthly billing cycle (via QBO)
  • Anti-virus protection (from Kaspersky)*
  • Backup monitoring & network inventory*
  • IT asset management & security documentation*
  • Special Plan hourly support rates*

Plans start at $25 per month. PRIME IT is our version of a managed IT services product, specialized for small offices. It’s a philosophical change in the way that we deal with your technology, representing a shift away from a reactive break-fix approach towards a more proactive and value-added method of managing your IT systems.

If you’re a growing small-to-medium business in search of reliable IT service, chances are that one of our PRIME IT plans is a good fit for you!

*not all benefits are available for all Plan tiers

Author: Kevin S.

Kevin Sanders is a Los Angeles native who has worked in tech support and customer service since 2000. He specializes in professional IT consulting, cloud technology, cyber security, networking and Wi-Fi, hardware/software diagnostics and repair, and custom systems building.